The terms for using Read The Room.

2. The RTR service

RTR provides restaurant operations software, including tools for access management, cashouts, tips, payments reconciliation, labour information, reporting, support, communications, and related workflows. Specific features depend on the plan, configuration, connected systems, and written arrangements with your organization.

RTR reads records from the systems you connect and calculates results from them. Any payment you make based on RTR's calculations is made by you, outside RTR.

We may improve, modify, suspend, or discontinue features. Before removing a feature a paying customer uses, we will email the Customer's account owner at least 30 days in advance, unless an urgent security, legal or abuse issue requires faster action.

3. Accounts and access

You are responsible for keeping your account credentials, devices, and authentication methods secure. Do not share passwords, verification codes, or access tokens. Tell us promptly if you believe an account has been compromised.

Customer administrators are responsible for inviting users, assigning roles, removing access when it is no longer needed, and ensuring users are authorized to view or act on customer records. We may suspend or restrict access when needed to protect the service, comply with law, or prevent abuse.

4. Customer data and privacy

Customer data means information, records, files, instructions, and other content submitted to RTR by or for a Customer, including information received from connected restaurant systems. As between RTR and the Customer, the Customer keeps its rights in customer data.

The Customer is responsible for having the rights, notices, permissions, and lawful basis needed to submit customer data to RTR and use the service. This includes employee, contractor, guest, transaction, and operating records supplied by the Customer or its connected systems.

The Customer authorizes RTR to process customer data as necessary to provide the agreed service, carry out authorized instructions, support users, investigate service problems, and maintain security and reliability. RTR may engage service providers for those purposes under written confidentiality and data-protection obligations; they are listed in the Privacy Policy. This permission does not transfer ownership of customer data to RTR or authorize independent reuse of customer records for unrelated purposes.

RTR will handle personal information consistently with the applicable customer data-processing agreement and its Privacy Policy. The Customer is responsible for the permissions and notices required for the data and instructions it supplies. RTR remains responsible for its own obligations in handling that information. A data processing addendum is available at /dpa; it applies when RTR and the Customer sign it.

Records created from Clover data. If the Customer connects Clover, the Customer instructs RTR to keep the cashout and tip records it creates from Clover data, such as closed cashouts and tip shares, for the Customer's own records (for example, payroll and tax records), for as long as the Customer's service continues. RTR uses them only to provide the service to the Customer, and deletes them earlier if the Customer asks. This is a separate agreement between RTR and the Customer about data directly related to the RTR app on Clover. The data RTR receives from Clover itself is deleted after the app is uninstalled, as described in the app licence agreement and on the data deletion page.

5. Integrations, connected tools, and AI features

The service may connect with third-party systems such as point-of-sale, card payment, scheduling, authentication, communications, AI, and reporting providers. RTR's connections to your point-of-sale, card payment and scheduling systems are read-only. You are responsible for authorizing those connections and complying with the third party's terms. A third-party service may be unavailable, change its APIs, or stop working with RTR.

AI features can summarize, classify, draft, or answer questions using information available to the feature. AI output may be incomplete, inaccurate, or unsuitable for a particular decision. You are responsible for reviewing AI output before relying on it, especially for employment, pay, tax, legal, compliance, or customer-facing decisions.

6. Acceptable use

You may not use the service to:

• Break the law or violate another person's rights.
• Access, use, export, or disclose records you are not authorized to handle.
• Interfere with, disrupt, overload, scan, or attempt to bypass the service's security or access controls.
• Upload malware, harmful code, or content that is unlawful, deceptive, defamatory, or abusive.
• Reverse engineer the service except where applicable law prevents this restriction.
• Use the service to build or train a competing product without our written permission.

7. Fees and subscriptions

Fees, billing terms, renewal terms, taxes, and cancellation rights are set out in the applicable order form, invoice, checkout flow, statement of work, or written agreement. Unless a written agreement says otherwise, fees are non-refundable except where required by law.

If an amount is overdue, we may suspend paid features 15 days after emailing the Customer's account owner. You remain responsible for amounts already incurred.

8. Availability, support, and changes

RTR does not promise uninterrupted or error-free operation unless a signed service-level agreement says so.

Support contact details, hours, and setup steps are on our support page. We use diagnostic and usage information to investigate issues and improve reliability.

9. RTR technology and feedback

RTR and its licensors own the service, software, website, documentation, designs, trademarks, and related technology. These Terms give you a limited right to access and use the service as permitted by your role and the applicable customer arrangement. They do not transfer ownership of RTR technology.

A voluntary product suggestion may be used by RTR to improve its products without payment. This permission does not allow RTR to publish customer data, disclose confidential information accompanying the suggestion, or identify the Customer as an endorser without permission.

10. Confidentiality

Each party will protect the other party's non-public information obtained through the service or business relationship, including customer data and non-public pricing, security and technical information. It will use that information only to perform this agreement or exercise rights expressly granted by it, and protect it with at least reasonable care. It may share the information with personnel, service providers and professional advisers who need it for those purposes and are bound by written or professional confidentiality duties.

These duties do not cover information the recipient can demonstrate was lawfully known without restriction, independently developed without use of the confidential information, or made public without a breach. They do not reduce duties concerning personal information. A recipient required by law to disclose confidential information will limit disclosure to what is required and, where the law permits, notify the other party before disclosing it.

11. Disclaimers

Except for commitments in a separate written agreement, the service is provided "as is" and "as available." To the fullest extent permitted by law, RTR disclaims implied warranties and conditions, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted operation.

RTR does not provide legal, accounting, tax, employment, payroll, or regulatory advice. Reports, AI outputs, reconciliation views, compliance labels, and other service outputs are operational tools. You are responsible for checking source records before relying on an output.

12. Limitation of liability

To the fullest extent permitted by law, RTR will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, or loss of goodwill.

Unless a signed agreement says otherwise, RTR's total liability for claims relating to the service is limited to the fees paid to RTR for the affected service in the 12 months before the event giving rise to the claim, or CAD $100 if no fees were paid.

These limits do not apply to liability for fraud or wilful misconduct, or to liability the law does not allow to be limited.

13. Suspension and termination

You may stop using the service at any time. Customer cancellation and post-termination access are governed by the applicable written arrangement. We may suspend or terminate access if you breach these Terms, put the service or another customer's data at risk, fail to pay amounts due, or use the service unlawfully.

When the service ends, RTR stops reading the Customer's connected systems and deletes its stored tokens and logins for them. For 30 days the Customer may ask for an export of its records. RTR then deletes the Customer's records from its production systems within a further 30 days, and backup copies expire within 30 days after that. RTR keeps information longer only where a law requires it. The data deletion page sets out each step.

14. Governing law

Unless a separate written agreement says otherwise, these Terms and any dispute relating to them or the service are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. The courts located in Toronto, Ontario will have exclusive jurisdiction, except where applicable law requires another forum.

15. Changes to these Terms

We may update these Terms. We will update this page and its effective date when we do. For a material change, we will email the Customer's account owner at least 30 days before it takes effect. Continuing to use the service after updated Terms take effect means you accept the updated Terms.

16. Contact

Questions about these Terms can be sent to: